ATI.
Tell us about your calls
ATI.
Tell us about your calls
A customer beside warm orange architectural details

ATI · AI phone agents

AI phone agents
that finish the
customer job.

ATI answers customer calls, handles approved requests within the agreed workflow and brings in your team with the full context when a person is needed.

Tell us about your callsSee how it works
Voice is live now.
Actions follow your workflow.
01

One street,
every call.

Every phone on this street is ringing. Tap a building to hear its call. Sound stays off until you turn it on.

  • Your business here . Tell us about your calls

Read the calls

Taxi office: A caller books a cab, then changes the time.

  1. CallerHi, can I get a taxi from King's Cross station to 22 Elm Grove at six tonight?
  2. ATI agentKing's Cross station to 22 Elm Grove at 6 pm today is £24. Shall I book it?
  3. CallerActually, make it half past six.
  4. ATI agentHalf past six, King's Cross station to 22 Elm Grove, £24. Shall I book it?
  5. CallerYes, please.
  6. ATI agentThat's booked for 6:30 pm. Is there anything else?

Garage: A caller books an MOT into the garage diary.

  1. CallerHi, my car's due its MOT. Have you got anything on Thursday morning?
  2. ATI agentWe've got 9 am or 11:30 on Thursday. An MOT is £54.85. Which suits you?
  3. CallerNine, please. It's a silver hatchback.
  4. ATI agentThursday at 9 am, an MOT for the silver hatchback, £54.85. Shall I book it?
  5. CallerYes, book it.
  6. ATI agentThat's booked. You'll get a text to confirm. Please drop the car off by 8:45.

Finance office: ATI calls about an unpaid invoice and takes a promise to pay.

  1. ATI agentHello, this is the finance office's AI assistant, calling about invoice 2208. Am I speaking with Sam?
  2. CallerYes, that's me.
  3. ATI agentThanks, Sam. Invoice 2208 has £480 outstanding, and it was due last week. When will you be able to pay it?
  4. CallerI can pay the full amount on Friday.
  5. ATI agentThank you. I've recorded your promise to pay £480 on Friday, and the team will see it on your account.

Advisory office: A caller asks two questions, then asks for a callback.

  1. CallerHi, do you help small businesses with VAT returns, and what does a first meeting cost?
  2. ATI agentYes, we do VAT returns for small businesses. The first meeting is free and takes thirty minutes. Would you like an adviser to call you back?
  3. CallerYes, please. I'm Sam, I run a bakery with six staff. Tuesday afternoon is best.
  4. ATI agentThanks, Sam. I've filled in your details for the team, and an adviser will call you on Tuesday afternoon.

Example call with fictional people, places, prices and references. Not a live call: nothing is booked or sent. Real call recordings are coming soon.

Tell us about your calls
02

Three levels of work.
One agent on your line.

Start where your team needs it. The agent answers, routes, or completes the job, and each level can take over more of the work later.

01

Answer and inform

Answers questions from your service information at any hour, and gives the caller a clear next step.

Status: Live now

Hear the example
02

Qualify and route

Asks the right questions, captures the details and transfers the call to the right person. The summary is in the call record.

Status: Live now

Hear the example
03

Complete connected workflows

Books, changes and confirms inside the system that owns the job, within the actions you approve.

Status: Depends on your configured workflow

Hear the example
03

How it works.
Build, review, try.

The same three steps you will see in your ATI workspace. Nothing goes live until you have heard it work.

01

Build.

Describe the job in your own words. ATI drafts the agent: what it says, what it needs to know and what it may do.

02

Review and verify.

Read what the agent will say and do, change anything, and confirm the actions it is allowed to take.

03

Try.

Take a test call on your own phone before anything reaches a customer.

Tell us about your calls

Setup happens in your ATI workspace. Connected actions are agreed with you before they are switched on.

04 · When a person is needed

Your team takes the call.
The details are on record.

When a caller needs a person, or the job is outside what the agent may do, the agent transfers the call to your team and the caller's number is shown. What was said, the summary and the details captured are in the call record.

A service colleague reviewing a customer request
Example call recordCALL / EX-207

Charged twice.
Passed to accounts.

Caller need
Charged twice for one order
Details given
Order 4417 (corrected from 4471)
Current state
Transferred to the accounts team
In the record
Transcript, summary and the details captured

Example call record with fictional details. The summary is kept in the record; it is not read out to your team member during the transfer.

What your team has.

The caller's numberThe transcript and summaryThe details captured

05 · What is live, and what depends on you

Clear about what
is live today.

Live now

Voice agents on your number.

Inbound and outbound calls, answered in a natural voice, with a person brought in when needed.

Depends on your workflow

Actions in your systems.

Bookings, changes and lookups happen only through the connections and permissions configured for you.

Direction

Messaging and other channels.

Carrying the same request across text and messaging is where ATI is heading. It is not part of this offer today.

Examples on this site are labelled and use fictional details. The demo shows an example call; a recorded real ATI call will sit beside it.

06

Choose the voice allowance.
Agree the setup.

Choose a standard voice plan for a straightforward workflow. Discuss integrations, campaign requirements or partner delivery with ATI.

A clear starting point
Starter

US$59 / month

A focused first workflow.

500,000 voice credits
200 nominal voice minutes
  • AI voice agent and workspace
  • Conversation and outcome review
  • Workflow setup agreed before live use
Ask about this plan
Growth

US$99 / month

More room for regular customer work.

1,000,000 voice credits
400 nominal voice minutes
  • AI voice agent and workspace
  • Conversation and outcome review
  • Workflow setup agreed before live use
Ask about this plan
Custom & partner

Connect your systems.

System connections, specialist operating rules or a partner-delivered offer.

  • Workflow and integration scoping
  • Handover and recovery design
  • Delivery and support ownership
Talk to ATI

Indicative plans for discussion. Credit use depends on configuration. Setup, telephony, extra usage, integrations and taxes are confirmed separately.

Explore nominal usage

Estimate your monthly usage.

Enter your expected call volume and duration to compare plan allowances. This is an estimate, not a quote.

200 nominal minutes · 500,000 credits

Plan selection does not take payment or activate live service. Setup, extra usage and system connections are confirmed for your workflow.

See the full plan guide

07 · Start

Start with one job
your team handles every day.

Pick the call you get most often. Build the agent, hear it on a test call, and decide what it may do.

Tell us about your callsSee how it works